Privacy Policy

Last updated: March 2025

This Privacy Policy describes how ATL Ticket Exchange ("we," "us," or "our") collects, uses, and shares information about you when you use our platform.

1. Information We Collect

Information You Provide

Account information: Name, email address, username, and password when you register.
Listing content: Ticket listings, descriptions, pricing, and any other content you post.
Messages: Communications you send through our messaging system.
Payment information: If you purchase credits, your payment is processed by Stripe. We do not store your full card number. We receive a transaction record and your billing details as provided to Stripe.
Profile information: Any optional bio or profile details you choose to add.

Information Collected Automatically

Usage data: Pages viewed, features used, and actions taken on the Platform.
Device and log data: IP address, browser type, operating system, and referring URLs.
Cookies and similar technologies: We use cookies for session management and authentication. We may use third-party analytics tools (such as Google Analytics) that set their own cookies.

2. How We Use Your Information

To operate and maintain the Platform.
To create and manage your account.
To facilitate communication between buyers and sellers.
To process credit purchases through Stripe.
To send transactional emails (account verification, password reset, notifications).
To enforce our Terms of Service and moderate content.
To improve the Platform through analytics.
To send platform updates or announcements (you may opt out).

3. Information We Share

We do not sell your personal information. We may share information with:

Other users: Your public profile (name, username, BST score, feedback, active listings) is visible to other users. Your email address is never displayed publicly.
Service providers: Third-party vendors who help us operate the Platform (e.g., Stripe for payments, email delivery providers, hosting providers). These parties access your information only as needed to perform services on our behalf.
Law enforcement: If required by law, court order, or to protect the rights and safety of our users or the public.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your account information and content for as long as your account is active. If you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes (such as fraud prevention records).

5. Security

We use industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. However, no system is completely secure. You use the Platform at your own risk and should use a strong, unique password for your account.

6. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. This Privacy Policy applies only to our Platform.

7. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us through the Platform. We will respond within a reasonable timeframe.

9. Cookies

We use essential cookies required for the Platform to function (session cookies, CSRF tokens). We may also use analytics cookies. You can configure your browser to refuse cookies, but some features may not function properly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised date. Continued use of the Platform after changes constitutes acceptance.

11. Contact

If you have questions about this Privacy Policy, contact us through the Platform.