Frequently Asked Questions
Frequently Asked Questions
General
Is ATL Ticket Exchange affiliated with any Atlanta sports teams or venues?
No. We are an independent peer-to-peer marketplace and have no affiliation with any team, venue, league, or official ticketing company. All team names, logos, and trademarks are property of their respective owners.
Is it free to use?
Yes. Creating an account and listing tickets is free. We offer optional credits for featured placement, which puts your listing at the top of search results.
Do you guarantee tickets?
No. ATL Ticket Exchange is a listing platform. We do not verify tickets, hold funds, or guarantee any transaction. All transactions are between buyers and sellers directly. You assume all risk when transacting.
Buying Tickets
How do I pay for tickets?
Payment is arranged directly between buyer and seller. Common methods include Venmo, Zelle, Cash App, and in-person cash. We do not process or hold payments.
What if the tickets are fake or the seller doesn't show up?
Unfortunately, ATL Ticket Exchange cannot refund or recover payments made peer-to-peer. We strongly recommend verifying ticket authenticity before sending payment. You can report fraudulent users to our moderation team, but we cannot guarantee recovery of funds. This is a peer-to-peer marketplace — you transact at your own risk.
How do I know if a seller is trustworthy?
Check their BST score and feedback history on their profile. Sellers with higher scores and verified Trusted or Power Seller status have a track record of successful transactions. New sellers (probationary) may have limited history.
Can I get a refund if an event is cancelled?
Refund policies are between the buyer and seller. ATL Ticket Exchange is not involved in refunds. We recommend discussing this with the seller before transacting.
Selling Tickets
Can I list tickets at any price?
Yes, you may list tickets at whatever price you choose. State and local laws regarding ticket resale may apply — you are responsible for complying with applicable laws in your jurisdiction.
What happens if my listing expires?
Listings automatically expire after 30 days. You can relist at any time.
My account is on probation — what does that mean?
New accounts require admin approval for the first 3 listings to help protect the community from fraudulent sellers. Once 3 listings are approved, your account is automatically removed from probation.
Credits & Featured Listings
How do credits work?
Credits are purchased in packages and used to feature listings. Featured listings appear at the top of search results. Credits are deducted when your listing enters the featured queue and returned if you cancel before the slot is used.
Do credits expire?
No, credits do not expire.
Are credits refundable?
Credit packages purchased via Stripe are non-refundable once purchased, except as required by law.
Account & Safety
Can my account be banned?
Yes. Accounts found to be posting fraudulent listings, harassing other users, or violating our Terms of Service may be permanently banned without notice.
How do I report a problem user?
Use the report function on the user's listing or profile, or contact our moderation team through the site.